Home
>
Handbook
>
Planning Your Trip
>
Emergency Numbers and Roadside Assistance in the USA

Emergency Numbers and Roadside Assistance in the USA

Why emergency knowledge matters on a US RV trip

Driving a campervan or motorhome in the United States is generally safe, but the systems you rely on in an emergency are different from Europe. Phone numbers, roadside assistance arrangements, and even who to call can vary by state and by rental provider. On long highway stretches, in deserts or mountains, help may be farther away than you expect. Knowing what to do before something goes wrong saves time, stress, and money.

This guide explains the main emergency numbers used across the USA, how roadside assistance typically works for rental RVs, and what international travellers should prepare before collecting their vehicle. We also clarify US-specific terms and compare common practices with Europe to help first-time visitors feel confident.

Emergency numbers in the United States

911: police, fire, and medical emergencies

In the USA, 911 is the primary emergency number for:

Police
Fire brigade
Ambulance and medical emergencies

This is similar to 112 in most European countries. In many situations you can call 911 from a mobile phone even without a local US SIM card, but connectivity depends on network coverage and location.

When calling 911, be ready to:

Give your location (highway number, mile marker, or nearby town)
Explain the type of emergency clearly
Stay on the line until the operator tells you to hang up

US highways use miles rather than kilometres, so distance markers will not match European measurements.

Non-emergency police numbers

For non-urgent situations (for example, reporting a minor accident with no injuries), many cities and counties have local non-emergency police numbers, which vary by location. If you are unsure which number to use, calling 911 is generally acceptable; the operator can redirect the call if it is not urgent.

Roadside assistance for RV and campervan rentals

Your rental provider comes first

In the United States, roadside assistance is usually arranged through your RV rental company, not automatically through the vehicle manufacturer or a nationwide motoring organisation as is common in parts of Europe.

If you experience:

Breakdowns
Engine warning lights
Electrical or water system failures
Flat tyres (punctures)

Call the emergency or roadside number provided in your rental documents. Coverage details and response processes vary by rental provider.

What roadside assistance normally covers

Assistance varies by rental agreement, but often includes:

Towing to the nearest authorised repair facility (a workshop approved by the rental company)
Initial mechanical assessment
Mobile technicians for minor or common issues

Tyre damage, lost keys, misuse, or driver error may be excluded or charged separately depending on your contract. Review this carefully during trip planning.

Do not arrange your own repairs without approval

Unlike in many European countries, arranging your own mechanic or repairs without authorisation may limit reimbursement or void certain coverage. Always contact the rental provider first unless there is an immediate and serious safety risk.

Other useful US emergency and travel numbers

511 – Road conditions and traffic updates (availability and detail vary by state)
Poison Control: 1-800-222-1222 (nationwide service)
Local park rangers: In national and state parks, rangers often assist with incidents and emergencies, sometimes coordinating with emergency services

If you break down on a US highway

Safety steps

Pull over as far from traffic as possible
Turn on hazard lights immediately
Remain in the vehicle if it is safer than exiting, especially on busy highways
If you do exit, stand well clear of traffic
Use warning triangles if provided and safe to deploy

US motorways (commonly called freeways or interstates, which are major multi-lane highways) are often wider and faster than European roads, and stopping distances are longer due to larger vehicles.

Location awareness

If you cannot give a street address, look for:

Interstate number (for example, I-80)
Mile marker signs (small green signs beside the road)
Direction of travel (eastbound, westbound)

Campground and remote-area considerations

Limited mobile coverage

In rural areas and national parks, mobile signal may be limited or unavailable. This is common when boondocking (camping without services such as water or electricity).

Before entering remote areas, ensure you:

Know where the nearest town or ranger station is
Have offline maps downloaded
Understand your fuel range (fuel is sold in gallons, not litres)
Check weather conditions, especially for heat, snow, or storms

On-site campground help

At organised campgrounds, staff or camp hosts can assist with basic issues and guide you to local services. In state parks and national parks, rangers provide assistance but may cover large areas and take time to arrive.

Urban vs remote response times

Response times vary widely. In major cities such as Los Angeles or Denver, emergency and roadside help is often relatively fast. In deserts, mountains, or rural regions, assistance may take significantly longer than European travellers expect.

Key terms to know

Roadside assistance: Breakdown support arranged by your rental company
Boondocking: Camping without hookups or facilities
Dump station: A place to empty the RV's waste water tanks
Full hookups: Campsites with water, electricity, and sewer connections
Mile marker: Distance sign used to identify locations on highways

Final preparation tips

Save emergency and rental contact numbers in your phone before departure
Keep printed copies of rental documents inside the RV
Ask questions about emergency procedures during vehicle pick-up

When you are ready, you can check current RV and campervan availability across the United States on USARVRentals.com.